Past Event

Chip Conley: Happiness and Hospitality, a Business Model

Image - Chip Conley: Happiness and Hospitality, a Business Model
Tue, Feb 4 2014 - 6:30pm

Chip Conley, Founder, Joie de Vivre Hotels; Head of Global Hospitality, Airbnb; Author, Emotional Equations; Twitter: 


In conversation with Jenn LimCEO and Chief Happiness Officer, Delivering Happiness; Culture Book Creator and Consultant, Zappos


Twenty-six years ago Conley, disillusioned with corporate real estate, raised a million dollars and bought the decrepit Phoenix Hotel in San Francisco’s Tenderloin neighborhood. By revamping the rundown San Francisco icon, he revolutionized the hotel business, developing his own unique transformative business model based on an individual’s need for meaning, as outlined in Abraham Maslow’s hierarchy of needs. This newly founded company, aptly named Joie de Vivre, has since expanded and currently owns more than 30 boutique hotels, each creating a different psychographic concept such as new age wellness, romance novels and luxury camping. Conley’s unique perspective on change management has put him at the forefront of bringing happiness to the workplace.


More recently, Conley has joined the Airbnb team as the head of hospitality and promotes people-centered business practices. Join INFORUM as we welcome him to the stage to give us the inside scoop on his distinctive and ground-breaking 21st-century business model that combines human happiness and hospitality with economic success and growth.