Here’s an exciting opportunity to be in the presence of America’s most prominent opinion leaders. The Commonwealth Club of California, America’s premier public speaking forum, seeks a Guest Services Coordinator to work with the Guest Services Department.

Overview
The Guest Services Coordinator is responsible for communicating with members and the general public, membership, ticket sales and merchandise information as well as the processing of these transactions. Accurate and timely entry of this information is crucial to the success of event sales. This position ensures that attendees have a great experience at The Commonwealth Club, ensuring that both members and potential members feel welcomed, appreciated and highly valued.

Duties

• Greet and assist members and guests who visit the Club
• Answer the ticket sales and general phone lines
• Process patron ticket orders by phone, in person, and online
• Process CD orders made over the phone and online to ensure that these are fulfilled in a timely, accurate fashion
• Reconcile program revenue and report to the Accounting Department
• Receive, sort and respond to ticket and merchandise mail and email correspondence
• Assist with check-in, will call distribution, walk up sales, and membership sales at on- and offsite events
• Promote the Club, all events, and the benefits of membership to increase sales
• Coordinate with the Director of Guest Services on all work and work with other departments as necessary

Hours
This position is hourly and dependent on programs scheduled each week, but is expected to be 24 hours a week, including evenings.

Background

• Minimum of three years experience in customer service
• Bachelor’s Degree preferred
• Experience with Microsoft Office Suite and databases such as Raiser’s Edge
• Strong cash handling and telephone skills

Compensation
Hourly, rate dependent on experience. 24 hours a week.

TO APPLY
Send a cover letter, resume and salary requirements to jobs [at] commonwealthclub [dot] org with "Guest Services Coordinator" in the subject line or mail to Human Resources, The Commonwealth Club, 595 Market Street, 2nd Floor, San Francisco, CA 94105. Submissions without cover letters or salary requirements will not be considered. NO PHONE CALLS PLEASE.

ABOUT THE CLUB
The mission of The Commonwealth Club of California is to inform, educate and provoke debate on significant issues of public policy. Since its founding in 1903, The Club has carried out this mission more broadly and thoroughly than any other public affairs forum in the United States. This mission is achieved through the presentation of public lectures several times each week by experts and public figures. While based in San Francisco, The Club holds programs throughout the Bay Area. 

This is at a non-profit organization.